Privacy Data Protection

1. Introduction

This Privacy Policy describes how we collect, use and process your personal data through this website and other digital platforms that we use, and how we comply with the applicable legislation and legal obligations in this area.

Your privacy is important to us, and we are committed to protecting and safeguarding your privacy rights.

For any communication relating to this Privacy Policy, please contact us through the contact details provided on our website.

2. Collection and Processing of Personal Data

Given the wide range of physical and digital means through which you may interact with us, we may collect personal data in various ways and for different purposes.

• Through electronic contact methods, such as email, contact forms, comments and messages on social media platforms or messaging and calling platforms, your data is stored solely so that we can respond to contact requests, process orders and, where applicable, monitor the quality of our customer support services.
• Through your browsing of our website, and as is common practice when browsing the internet, we may collect anonymous data identifying your IP address, internet browser, pages visited and other preferences through the use of cookies. Cookies are small files downloaded to your device that enable measurements, settings and additional features. Their use is optional, although some functionalities may no longer work if cookies are disabled.
• Whenever we process an order, we record your data for the purposes of correctly invoicing and fulfilling the order.
• When we use analytics tools, online advertising, email marketing or other communication and customer interaction platforms, we may collect specific and identifiable personal data or general, aggregated and anonymous data related to such interactions, including information on the receipt and reading of advertisements, actions related to advertisements, links contained in messages and interactions with features and call-to-action buttons, among others.

Depending on the platforms we use, we may work with subcontracted entities and partner companies, which may operate in areas such as accounting, IT and software development, marketing or transport and which assist us in managing our business professionally. These partner entities also have their own privacy policies, in compliance with applicable data protection legislation.

Some international platforms operated by organizations such as Meta (Instagram, Facebook and WhatsApp) and Alphabet (Google, Gmail, YouTube, etc.), which we may use, also collect and process your data as part of their business models. These entities have their own independent privacy policies, applicable internationally, which are not managed or controlled by us. You can contact these organizations directly to learn more about how they manage your data.

Except for these interactions necessary for the legality, sustainability and proper functioning of the business, we do not transfer or sell any personally identifiable data to third parties.

3. Consent

Your consent is very important to us.

During our various interactions and communications with you, you may be asked to consent to this Privacy Policy. By doing so, you grant permission for your personal data to be processed for the identified and selected purposes. You may withdraw your consent at any time.

4. Purpose of Data Processing

The personal data we collect may be used for different purposes, depending on the means and the way it is obtained. In general, your data will be processed for one of the following purposes:

• Supply or dispatch of orders, goods or services;
• Communication and marketing initiatives;
• Invoicing of products or services purchased;
• Statistical and technical analysis intended to improve service provision;
• Responding to inquiries, preparing quotes, managing suggestions, handling complaints and performing all other customer/user support activities and interactions between the parties.

As for cookies, these may serve the following purposes, involve the following processing activities and present the following settings:

• User account cookies: If you create an account with us, we will use cookies to manage the registration process and general administration. These cookies are usually deleted when you log out; however, in some cases, they may remain to remember your site preferences.
• Login-related cookies: We use cookies when you are logged in so that we can remember this action. This prevents you from having to log in every time you visit a new page. These cookies are normally removed or cleared when you log out, to ensure that you can only access restricted features and areas when logged in.
• Site preference cookies: To provide the best browsing experience, we offer functionality that allows you to set and remember your preferences for how the site works during use, so that this information can be retrieved whenever you interact with a page or feature.
• Form-related cookies: When you submit data through a form — such as those that may be available on contact pages or comment forms —, cookies may be set to remember your details for future correspondence.
• Email newsletter cookies: If the site offers newsletter subscriptions or other notification and communication services, cookies may be used to determine and remember to whom certain notifications should be displayed.
• Survey-related cookies: We may conduct surveys and questionnaires to collect useful information, provide helpful tools or better understand our site users. These surveys may use cookies to identify who has already participated in a survey or to provide accurate results after page changes.

5. Data Retention and Security

Personal data of customers and other users is retained for the period necessary to fulfill the purposes for which it was collected, as well as for the period required to comply with tax, legal and judicial obligations, in accordance with applicable legislation. When the data is no longer necessary for the intended purpose, it will be permanently deleted or, alternatively, anonymized; from that moment on, it will no longer be considered personal data, as it can no longer be used to identify a specific individual.

Although data management through computer applications and data transmission over the internet cannot guarantee total protection against unauthorized access, we, together with our service providers and partners, make every effort to implement and maintain appropriate physical and digital security measures to protect your data, in compliance with the applicable General Data Protection Regulation.

6. Rights of Customers/Users

We guarantee the rights of customers/users as data subjects. Thus, at any time, you may exercise your rights of access, consent, rectification, erasure, limitation of processing, data portability, complaint and objection to the processing of your personal data, requesting the exercise of such rights through the contact channels provided.

If you exercise any of these rights, we will analyze your request and respond within 30 days.

Please note that changes to the basis on which data is managed may create limitations or restrictions on how we communicate with you — whether through the services we provide or the information we provide, both in person and digitally, through electronic applications and our website.

We also emphasize the existence of tax obligations regarding the management and conservation of billing data, which cannot be modified or deleted under the terms of Portuguese legislation on accounting and commercial records.

7. Changes to the Privacy Policy

This Privacy Policy may be changed at any time and without prior notice. Should such changes occur, they will be published clearly and prominently on the website for the convenience of customers/users.